At b9gane, protecting the personal data of our Pakistani players is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and what rights you hold over your own data. We believe in full transparency — because trust is the foundation of everything we do.
A plain-language summary of the six core principles that guide how b9gane handles your personal information. The full legal detail follows below.
b9gane only collects the personal data that is strictly necessary to operate your account, process payments in PKR, verify your identity, and comply with international gaming regulations. We do not gather unnecessary data points or build shadow profiles on our users.
All data transmitted between your device and b9gane is protected by industry-standard SSL/TLS encryption. Sensitive data — including payment details and identity documents — is stored in encrypted form on access-controlled servers. b9gane never stores raw card numbers or full banking credentials.
b9gane does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. The data you share with us stays within the b9gane ecosystem and is used solely for the purposes described in this Privacy Policy.
You have the right to access, correct, and request deletion of your personal data held by b9gane, subject to our legal obligations under applicable gaming and anti-money laundering regulations. Data requests can be submitted directly to our support team at any time.
b9gane uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse platform performance. We do not use third-party advertising cookies or behavioural targeting networks that track you across unrelated websites.
If you have opted in to receive promotional communications from b9gane — such as bonus alerts, PSL betting tips, or platform updates — you can withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team.
This Privacy Policy ("Policy") is issued by b9gane ("b9gane", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at b9gane.com. This Policy describes how b9gane collects, processes, stores, discloses, and protects the personal data of all users ("you", "your") who register for or access the b9gane Platform, including its website, mobile interface, gaming products, payment services, and customer support channels (collectively, the "Platform").
By registering an account on b9gane or by continuing to access and use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of the b9gane Terms and Conditions, which are incorporated by reference. If you do not agree with this Policy, please discontinue your use of the Platform and contact us to close your account.
This Policy applies to all personal data that b9gane processes about you, regardless of the device or network you use to access the Platform. It does not apply to any third-party websites or services that may be linked from the Platform — those services operate under their own privacy policies, for which b9gane accepts no responsibility.
When you create a b9gane account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth (to verify that you are 21 years of age or older), residential address, email address, and mobile phone number. This information forms the core of your b9gane player profile and is required for the ongoing operation of your account.
As part of our Know Your Customer ("KYC") obligations under applicable international gaming and anti-money laundering regulations, b9gane may collect copies of government-issued identity documents, including your National Identity Card (CNIC), passport, or driving licence. We may also request proof of address documents (such as a utility bill or bank statement) and proof of ownership of any payment method registered to your account. These documents are processed securely and used solely for the purpose of verifying your identity and preventing financial crime.
To process deposits and withdrawals in PKR, b9gane collects information about the payment methods you use, including mobile wallet account numbers (JazzCash, EasyPaisa, SadaPay), bank account details (HBL, UBL, Meezan Bank, Allied Bank), debit card metadata, and USDT TRC20 wallet addresses where applicable. b9gane does not store full bank account passwords or complete card numbers. All payment processing is handled through secure, encrypted channels.
b9gane maintains a complete and accurate record of all financial transactions and gaming activity conducted through your account. This includes deposit and withdrawal history, bet placement records (including stakes, odds, and outcomes for cricket betting, Teen Patti, Andar Bahar, Monster Plinko, and all other games), bonus credits and wagering progress, and account balance history. These records are maintained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
When you access the b9gane Platform, our servers automatically collect certain technical data about your device and connection. This includes your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone, language settings, and referring URL. This data is used to ensure Platform compatibility, detect fraud, and maintain security.
b9gane collects data about how you interact with the Platform, including pages visited, features used, search queries entered, time spent on various sections, game session durations, betting patterns, and click-through behaviour. This data is analysed in aggregate to improve Platform performance and to enable our responsible gaming monitoring systems to identify signs of potentially problematic gambling behaviour.
If you contact b9gane customer support by email, live chat, or any other channel, we retain a record of that correspondence, including the content of your messages, the date and time of communication, and the outcome of any support interaction. This is necessary for quality assurance, dispute resolution, and regulatory record-keeping purposes.
The following table summarises the main categories of data collected and the primary legal basis for processing:
| Data Category | Examples | Legal Basis |
|---|---|---|
| Identity Data | Name, date of birth, CNIC, address | Contract performance; Legal obligation (KYC/AML) |
| Financial Data | JazzCash/EasyPaisa numbers, bank details, USDT wallet | Contract performance; Legal obligation |
| Transaction Data | Bet history, deposit/withdrawal records | Contract performance; Legal obligation; Legitimate interest |
| Technical Data | IP address, device type, browser | Legitimate interest (security, fraud prevention) |
| Usage Data | Pages visited, game sessions, betting patterns | Legitimate interest (platform improvement, responsible gaming) |
| Communications Data | Support chat transcripts, email correspondence | Legitimate interest (quality assurance, disputes) |
| Marketing Preferences | Email opt-in status, notification settings | Consent (freely given and withdrawable) |
b9gane processes your personal data for the following specific purposes:
b9gane engages carefully selected third-party service providers who process personal data on our behalf in order to operate the Platform. These include payment processing partners (who handle JazzCash, EasyPaisa, and bank transfer transactions), identity verification and KYC service providers, gaming software suppliers (who provide Teen Patti, Andar Bahar, Monster Plinko, slot, and live dealer game engines), cloud infrastructure providers, and customer support platform operators. All such service providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing services to b9gane.
b9gane may be required to disclose personal data to regulatory bodies, law enforcement agencies, tax authorities, or courts of competent jurisdiction where we are legally compelled to do so. This includes disclosures made in connection with anti-money laundering investigations, fraud enquiries, and gaming licence compliance audits. b9gane will only make such disclosures to the minimum extent required by applicable law and will notify you where legally permitted to do so.
In the event that b9gane undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result from it.
Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about your browsing behaviour. b9gane uses cookies and similar technologies (including local storage and session tokens) to operate and improve the Platform.
b9gane does not use third-party advertising cookies or permit external networks to track your behaviour across other websites via cookies placed on the b9gane Platform.
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, please be aware that blocking strictly necessary cookies will prevent you from logging in to your b9gane account and accessing core Platform features. Detailed guidance on managing cookies in popular browsers is available through your browser's own help documentation.
b9gane retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
b9gane implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While b9gane takes all reasonable precautions to secure your data, no internet-based system is completely immune from security risks. You are responsible for keeping your own login credentials confidential and for ensuring that the devices and networks you use to access b9gane are secure. If you suspect that your account has been compromised, please contact us immediately at [email protected].
Subject to applicable law and our obligations under gaming regulations, you have the following rights in relation to your personal data held by b9gane:
To exercise any of the above rights, please contact the b9gane support team at [email protected]. We may require you to verify your identity before processing your request. We will acknowledge all rights requests within five (5) business days and will endeavour to fulfil them within thirty (30) days.
If b9gane discovers or has reasonable grounds to believe that personal data has been collected from a user who is under 21 years of age, we will immediately close the associated account, delete or securely destroy all data collected in connection with that account, and forfeit any funds held therein. b9gane may report such incidents to relevant child protection or gaming regulatory authorities.
Parents and guardians are strongly encouraged to install parental control software on shared devices to prevent underage individuals from accessing online gambling platforms, including b9gane. If you become aware that a minor may have registered on b9gane, please contact us immediately at [email protected].
b9gane operates as an internationally licensed gaming platform. As a result, your personal data may be processed in countries other than Pakistan, including countries in which b9gane's gaming software providers, cloud infrastructure partners, or payment processors are based. These countries may have data protection laws that differ from those in Pakistan.
Where personal data is transferred outside of Pakistan, b9gane ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. Such safeguards include contractual protections in data processing agreements with all third-party recipients, requiring them to process data only in accordance with b9gane's instructions and this Policy.
With your consent, b9gane may send you promotional communications by email or through in-Platform notifications. These may include welcome bonus offers, deposit match promotions, PSL cricket betting special markets, Teen Patti and Andar Bahar tournament invitations, seasonal promotions, and platform updates relevant to Pakistani players.
b9gane will never send you unsolicited marketing communications if you have not opted in, and will never share your contact details with third-party marketers. You can manage your marketing preferences at any time by:
Please note that opting out of marketing communications does not affect the delivery of transactional communications, such as account activity notifications, deposit confirmations, withdrawal status updates, KYC verification requests, and responsible gaming alerts, which are an essential part of operating your b9gane account.
b9gane reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new sharing arrangement — we will provide advance notice to registered users via email or a prominent notice on the Platform prior to the changes taking effect. The effective date shown at the top of this document will be updated to reflect the date on which the amended Policy takes effect.
Your continued use of the b9gane Platform following the effective date of an updated Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how b9gane protects your personal data. If you have any objections to a material change in this Policy, you have the right to close your account before the change takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or to b9gane's handling of your personal data, please contact our dedicated data privacy team:
b9gane is committed to resolving all privacy-related enquiries fairly and promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in the jurisdiction applicable to your situation.
Now that you know exactly how b9gane protects your personal data, it is time to enjoy Pakistan's premier online casino experience — Teen Patti, Andar Bahar, PSL cricket betting, Monster Plinko, and 700+ slots, all in PKR.
21+ only | Please gamble responsibly | b9gane operates under international gaming regulations